Frequently Asked Questions
# Frequently Asked Questions
Everything you need to know before your next adventure.
If you can't find the answer you're looking for, our support team is always happy to help.
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# 📦 Orders & Shipping
### How long does delivery take?
Orders are typically delivered within **7–15 business days** after dispatch.
You will receive a tracking number as soon as your order has been shipped.
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### Do you offer free delivery?
Yes! We offer **Free UK Delivery** on all orders.
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### Can I track my order?
Absolutely.
Once your order has been dispatched, we'll send you a tracking number by email so you can follow your parcel every step of the way.
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### Do you ship outside the United Kingdom?
Currently, RunPawUK only ships within the United Kingdom.
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# 🐾 Products
### Are your products suitable for all dog breeds?
Most of our products are suitable for dogs of all sizes.
Please check the size guide available on each product page before placing your order.
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### How do I choose the correct size?
Every product page includes a detailed sizing guide.
If you're unsure, our support team is happy to help you choose the best size.
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### Are your products durable?
Yes.
We carefully select products designed for active dogs, focusing on durability, comfort and everyday outdoor adventures.
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# 🔄 Returns & Refunds
### What happens if my order arrives damaged?
If your order arrives damaged or defective, simply contact us within **7 days** of delivery.
We'll work quickly to provide the best solution, which is usually a replacement at no additional cost.
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### Can I return my order?
Yes.
If you experience any issue with your purchase, please contact us within **30 days** of receiving your order.
Our team will work with you to find the most suitable solution.
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### What if my parcel is lost?
If your parcel appears to be lost during transit, please contact us immediately.
We'll investigate with the shipping carrier and arrange the best possible solution.
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# 💳 Payments
### Which payment methods do you accept?
We securely process payments through **Stripe**.
Available payment methods may include:
• Visa
• Mastercard
• American Express
• Apple Pay
• Google Pay
and other secure payment methods available at checkout.
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### Is my payment secure?
Absolutely.
All payments are encrypted and securely processed through Stripe using industry-standard security technology.
RunPawUK never stores your payment information.
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# 📞 Contact
### How can I contact RunPawUK?
You can reach our customer support team anytime by email.
📧 support@runpawuk.com
We'll respond as quickly as possible during our business hours.
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### What are your customer support hours?
Our support team is available:
Monday – Friday
9:00 AM – 6:00 PM (UK Time)
Saturday
9:00 AM – 1:00 PM (UK Time)
Sunday
Closed
You can still send us a message outside these hours, and we'll get back to you on the next business day.
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❤️ Still Need Help?
If you have any questions that aren't answered here, we'd love to hear from you.
Our goal is simple:
To help you and your dog enjoy every adventure with complete confidence.
RunPawUK**
Built for Every Adventure Together.**