Shipping Policy

Shipping Information

At RunPawUK, we're committed to delivering your order as quickly and safely as possible.

We carefully work with trusted international suppliers to bring you premium outdoor gear for every adventure.


Processing Time

All orders are processed within 1–3 business days after your purchase has been confirmed.

You will receive a confirmation email once your order has been dispatched.


Estimated Delivery Time

United Kingdom

7–15 business days

Please note that delivery times are estimates and may vary depending on your location, customs processing, public holidays or periods of high demand.


Order Tracking

As soon as your order is shipped, you will receive a tracking number via email.

You can use this tracking information to follow your parcel throughout its journey.


Shipping Costs

We are pleased to offer Free UK Delivery on all orders.

There are no hidden shipping fees at checkout.


Customs & Import Duties

In most cases, our customers will not incur additional customs charges.

However, any customs duties, taxes or import fees imposed by local authorities remain the responsibility of the customer if applicable.


Delays

While we work hard to deliver every order on time, occasional delays may occur due to:

  • Customs inspections

  • Severe weather conditions

  • Public holidays

  • Courier disruptions

  • High seasonal demand

If your order experiences an unexpected delay, our support team will be happy to assist you.


Incorrect Shipping Information

Please ensure your shipping address is correct before completing your order.

RunPawUK cannot be held responsible for delays or lost parcels resulting from incorrect shipping information provided during checkout.


Lost or Damaged Parcels

If your parcel arrives damaged or appears to be lost in transit, please contact us as soon as possible.

We'll work directly with our shipping partners to find the quickest solution.


Contact Us

If you have any questions regarding shipping, please contact our customer support team.

Email:
support@runpawuk.com

We're always happy to help.


Built for Every Adventure Together.