Shipping Policy

Shipping Information

At RunPawUK, we're committed to delivering your order as quickly and safely as possible.

We carefully work with trusted international suppliers to bring you premium outdoor gear for every adventure.

All orders are processed within 1–3 business days after your purchase has been confirmed.

You will receive a confirmation email once your order has been dispatched.

United Kingdom

7–15 business days

Please note that delivery times are estimates and may vary depending on your location, customs processing, public holidays or periods of high demand.

As soon as your order is shipped, you will receive a tracking number via email.

You can use this tracking information to follow your parcel throughout its journey.

We are pleased to offer Free UK Delivery on all orders.

There are no hidden shipping fees at checkout.

In most cases, our customers will not incur additional customs charges.

However, any customs duties, taxes or import fees imposed by local authorities remain the responsibility of the customer if applicable.

While we work hard to deliver every order on time, occasional delays may occur due to:

If your order experiences an unexpected delay, our support team will be happy to assist you.

Please ensure your shipping address is correct before completing your order.

RunPawUK cannot be held responsible for delays or lost parcels resulting from incorrect shipping information provided during checkout.

If your parcel arrives damaged or appears to be lost in transit, please contact us as soon as possible.

We'll work directly with our shipping partners to find the quickest solution.

If you have any questions regarding shipping, please contact our customer support team.

We're always happy to help.